This service is a special case of the BSC development focusing on the IT organization in an enterprise. In this service we develop the IT strategy of the organization in BSC Framework [objectives, measures, initiatives], and in alignment with Enterprise Strategy.

We use a 12-step method to develop the IT Strategy and frame it in the executable BSC format. We use Enterprise Architecture Frameworks and methods to capture and analyze business services and process value chains. International best practices for process architecture and decomposition (process and services leveling) are used. Organization structure and projects portfolios are also modeled and documented. Business overall strategy is captured, modeled, and analyzed. IT Organization Strategy Framework and Governing Principles are formulated.

The IT assets are documented in models using a Technology Reference Model based on international standards from IEEE, and TOGAF. Business interviews with business leaders are conducted and their IT requirements are documented. Assessment of the IT infrastructure, applications, and data is conducted as well as an assessment of IT Processes and Organization. This is performed using IT standards for Services Management, Security, and performance measures.

Then the to-be IT Architecture [applications, data, infrastructure, and security] is developed. All of the above including governance requirements, assessments, intended architecture are used to develop the IT Strategy Map. Strategic themes and perspectives are used to identify good objectives and their relationships. Measures to control and track objectives are defined. Initiatives and projects are also defined to execute the developed strategy along with a roadmap for the execution of these projects showing time frames and dependency.

Proposed IT Organization Structure and IT processes maybe added to the scope of this service using ITIL and ISO20000 best practices. The customer is handed a pilot of its IT strategy using the BSC framework, along with a web-navigable portal with all components used during the engagement (as-is business process and organization models, as-is IT assets framework with all products definitions, to-be IT assets and processes, governance principles, etc.)

Business Benefits:
1. Alignment of IT strategy with business strategy and needs
2. Explicit and Structured Framework to identify and manage all IT projects
3. Executable and Monitoring for IT Strategy Execution.

Main Features:
1.Formal and smart documentation of business elements.
2. Documentation of IT governing principles.
3. Use of international standards to document and assess IT elements
4. Special attention is paid to IT organization and processes based on international standards such as ISO20000, ITIL, MOF, and COBiT
5. Use of a smart repository to link IT and business elements
6. Building IT Strategy Map with links to assessment findings.
7. Use of measures to assess IT organization performance.
8. Explicit time-framed Transition Plans that are tied to both strategy and constrained by human and financial resources.

Who should use it?
1. IT Managers
2. IT Architects
3. Business management