This service focuses on helping customers with improving their delivery of IT service management processes [customer support, service delivery, network management, security management, system management, etc.]  Using a smart repository, we have captured best practices of these processes as provided in the ITIL standard and other practices. The customer will be introduced to IT management processes best practices using well designed 3-days training material.  A portal generated from the visual ITIL models will be used to walk the attendees through the IT Service Management processes. An assessment of customer existing processes against best practices will be conducted.  A plan to improve the customer IT management processes based on the assessment will be developed. The plan will include development of all the To-Be IT management processes of the customer based on best practices and actual needs and environment.

ITIL
Information Technology Infrastructure Library (ITIL) is a standard which was developed in Britain to help IT Staff manage their services in an effective way and using best practices. It is widely accepted and adopted by many IT organizations and vendors. The standard focuses on IT processes to deliver IT services and support the customers of these services as well as processes to manage and control the IT resources at hand.

Business Benefits:
1. Cost effective support of IT services
2. Quality customer service
3. low training costs of new IT employees
4. Standard and Best Practices Processes

Main Features:
1. ITIL Foundation Training using well tested material and visual aids
2. IT Services Assessment vs. ITIL best practices
3. Repository-based capturing of IT Management Processes
4. Integration of the IT Service Management Processes with the IT organization and its automation resources
5. Multiple views of IT Service Management Processes
6. Highly visual communication

Who should use it?
1. IT managers
2. Network administrators
3. Systems managers
4. IT support groups
5. Help desk operators

To download the ITIL brochure click here