service3IT Strategy and E-Transformation


IT Strategy or E-Services Strategy defines the roadmap of how Information Technology (IT) can support the realization of the business strategy. The IT Strategy is developed using an approach similar to developing business strategy, where IT strategic framework is developed first in alignment with the business strategic framework and stakeholders main expectations, then IT Assessment and Analysis is conducted for all IT components (IT Assets [such as applications, data, infrastructure, security, etc.], IT services and processes, and IT organization.). We then use the BSC framework to form the IT Strategy Map, IT Initiatives, and IT measures. The IT Assets Assessment is based on IT-Architecture using a Technology Reference Model. International standards such as ITIL, ISO27001, SOA, CMMI Network architecture best practices and Data Architecture are used to analyze IT components.

  • Document and understand IT implications of business strategy, business services, and business organization.
  • Document & Assess IT assets using TOGAF & TRM
  • Document & Assess current IT Governance Elements, and IT projects.
  • Develop IT Strategic Framework in alignment with Business Strategy
  • Develop IT Governing Principles
  • Define IT Gaps and build IT SWOT matrix with priorities
  • Design to-be IT architecture components (Apps, Data, Infrastructure, Security, Integration, etc.)
  • Define IT Objectives and build the IT Strategy Map with time frame for realizing it.
  • Building Transition Plans (Time, Scope, Cost, and Dependency)
  • Define IT measures to track the realization of IT objectives (use COBIT as a reference model)
  • Formulate the IT Strategy or/and E-Services BSC
  • Train/Perform Knowledge Transfer to IT Staff


  • Knowledge Based Integrated Business and IT models capturing.
  • Documentation of IT Governing Components.
  • Use of international standards to document and assess IT elements
  • Special attention is paid to IT organization and processes based on international standards such as ISO20000, ITIL V3, and COBiT
  • Systems Architecture analysis and design based on Business Services & Processes
  • Formulating an IT & E-services Executable Strategy (Using BSC Framework)
  • Explicit time-framed Transition Plans that are tied to both strategy and constrained by human and financial resources.
  • Alignment of IT strategy with business strategy and needs
  • Explicit and Structured Framework to identify and manage all IT projects
  • Executable and Monitoring for IT Strategy Execution.
  • IT Managers
  • IT Architects
  • Business Top Management